Competition Management
How do I access payment gateway settings?
In the sidebar, click on WooCommerce > Settings. At the top there will be tabs, click on the Payments tab.…
How to manage your store?
Can I get PayPal on my website?
PayPal is a trusted and reliable payment gateway. We are often asked by clients about adding it to their website.However,…
Orders are stuck on Pending Payment
If your orders are stuck on Pending Payment then this is usually an issue with your payment gateway and not…
Orders are failing
If your orders are returning a 'failed' status then this means there is an issue with your payment gateway. Please…
Questions to get you started with Market Research
Good quality market research can make all the difference to your campaigns. It provides a valuable insight into what your…
SMS Legal Compliance: A Dictionary of Terms
When you’re researching the legal side of SMS marketing, many different acronyms are used. But don’t worry—we’re here to simplify…
How to Legally Acquire Consent From Your Customers for SMS Marketing
All SMS campaigns are subject to legal compliance laws. While this is not as complicated as it sounds, it is…
Progressive Jackpot
What are Progressive Jackpots? Progressive Jackpots are a new game type in the Zap Competitions suite. A daily, weekly, monthly,…
Instant Wins API
This guide provides instructions on using the custom API endpoints for accessing and updating instant win results for your Zap…
How to Enable Automatic Winner Drawing in Zap Competitions
With the Automatic Winner Drawing feature, you can streamline the process of selecting winners for your competitions. Here’s a step-by-step…
Instant Wins
Here at Zap, we were the first company with automated instant win competitions. These are usually set up as 'mini…
App Management
The great thing about your app is there's very little additional learning to what you already know. Your app will…
What happens if there is an oversell of tickets?
Why this happensIf somebody receives a ticket that is over the maximum tickets, for example, ticket 51 when there are…
Why is my competition description incorrectly formatted?
If you are copying content from another website there is a chance you will also accidentally copy the formatting too.…
How do I download the contact details of entrants to a specific competition? (WebToffee)
In the sidebar, click on WebToffee Import Export. (If you cannot see this option please get in touch with us,…
How to edit the homepage slider
Whilst on the homepage of the website, click on Customise in the Admin panel at the top of the page. Click…
Can I delete a user’s tickets?
You can delete tickets via the results page. Hover over the ticket and a 'delete' option will appear: You can…
PDF Entry List Plugin
You can use our PDF Entry List plugin to generate a PDF and display it on the front end of…
How do I write prize descriptions for my site?
Your prize description is an important factor which will influence many people’s decisions. It should let them know the following:…
How can I prepare my site for high levels of traffic?
Competition sites often experience higher levels of traffic around the time of planned and heavily promoted events, such as their…
How do I run Live Draws for my competitions?
Looking for a way to announce the winners, while also creating hype for your competitions on social media? Facebook Live…
How to ad scripts like Facebook Pixel and Google Analytics?
How to manage winners?
How do I manage my email marketing on Klaviyo when it’s out-of-hours?
Need to get an email out ASAP and a member of Team Zap isn’t available (e.g. during the holidays, out-of-hours)?…
How do I create and manage the popup/upsell?
The popup is a great upselling tool that will 'pop-up' after the user adds an item to their basket. You…
What is a DDoS attack? Have I been hacked?
DDoS (distributed denial-of-service) attacks are a common cause of spikes in website traffic connected with malicious bot activity. This is…
How do I manually assign tickets?
Please note: Entrants must have created an account on the Website for you to process the free entry. Details on…
How do I download a list of all my customers’ details?
To get a list of all customers, in the sidebar, go to WooCommerce > Customers. This will send a CSV…
How do I download contact details of customers?
In the sidebar, click on WebToffee Import Export (Basic).From the dropdown, select 'User/Customer', then click 'Select an export method'.Select 'Quick…
How do I add store credit for customers?
For adding Store Credit, we now utilise the WooCommerce Points & Rewards system. This has a double benefit of also…
How do I add competition winners?
In the sidebar, click Competitions -> All Competitions You will see a list of all competitions. Click 'Results' on the Competition…
How do I manage competitions, and create a new competition?
To create a new competition select Products > Add New in the sidebar. Competition, prize and ticket details Product name:…
How do I add tickets from free postal entries?
To manually add tickets to a competition, or to add in any free/postal entries you have received. In the sidebar,…
How do I reorder competitions on my website?
To reorder your competitions on the shop/competitions page, in the sidebar, go to Products. This is where your competitions are…
How do I create a discount code/coupon?
On the sidebar, go to WooCommerce > Coupons. Here, you can edit an existing coupon, or click Add Coupon to…
How do I download a list of competition entries?
To download a list of competition entries, either after a competition has finished or during, click on Competitions in the…
