Documentation – Zap Knowledgebase
Documentation – Zap Knowledgebase
Documentation
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How do I download a list of competition entries?
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How do I create a discount code/coupon?
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How do I reorder competitions on my website?
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How do I download contact details of customers?
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How do I download a list of all my customers’ details?
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How do I manually assign tickets?
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What is a DDoS attack? Have I been hacked?
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How do I manage my email marketing on Klaviyo when it’s out-of-hours?
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How to manage winners?
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How to ad scripts like Facebook Pixel and Google Analytics?
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How can I prepare my site for high levels of traffic?
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PDF Entry List Plugin
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Can I delete a user’s tickets?
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How do I download the contact details of entrants to a specific competition? (WebToffee)
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App Management
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How do I add store credit for customers?
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How to manage your store?
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Can I get PayPal on my website?
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Orders are stuck on Pending Payment
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Orders are failing
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Setup the Contact page
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Setup the Legal pages
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How to Set Up Instant Wins
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How do I edit contact details on the site?
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How do I access payment gateway settings?
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How do I change the Rules and FAQs on the competition pages?
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Approved Plugins
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Migrating a competition website
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Instant Wins API (Deprecated)
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How to Add a Discount Code in WooCommerce
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Progressive Jackpot
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Zap Cashier
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Zap Pay: Everything you need to know about the zApplication Process
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All You Need to Know about Zap Pay
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How do Zap Pay and Zap Cashier Work Together?
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Payment Gateway Solutions: what, why, where, how?
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Instant Slots
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How To Set Up a Competition with High Performance Ticket Storage (HPTS)
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Zap Competitions REST API – Key Endpoints
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Dynamic Push Notifications
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My App is Live: What Happens Next?
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Running Competitions Through my App: How to? Why to?
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What are the Benefits of Instant Withdrawals?
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How Much Control Do I Have Over My Players’ Instant Withdrawals?
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Everything You Need to Know About Instant Withdrawals
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Credit VS Cash Account – What’s the Difference?
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Instant Withdrawals: The Glossary
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No Pay, No Gain: How to Overcome Instant Withdrawals’ Common Failures
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What is TrueLayer, and What’s Involved in the Onboarding Process?
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How Do the Merchant and Cash Accounts Work Together?
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What Happens if There Isn’t Enough Money in My Merchant Account?
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How to Set Up Instant Withdrawals: Easy Steps & Requirements
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Everything You’ve Ever Wanted to Know About Instant Wins: What Are They? How to Manage Your Instant Win Competitions?
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How Do The Scratch and Flips Options Work?
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Competitions Legality: Why your Instant Win Competitions Need a Closing Date
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The Safety Nets of Instant Withdrawals
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Instant Withdrawals: How to Set Up Minimum and Maximum Thresholds
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Troubleshooting: My Orders Are Processing But Not Being Marked Completed
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How To Add Buy One Get One Free Offers To Your Competitions
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Here’s Why Your Instant Withdrawal Might Need Admin Approval
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Migration – Checklist
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Can I Upload GIFs To My Homepage?
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Graphics Not Showing Right? Here’s What To Do
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How Does TrueLayer Verify Players’ Ages?
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Bulk Buy Discounts
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A General Overview of the DNA Payments’ Dashboard
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Everything You Need to Know About DNA Payments
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How to Add a Product Banner
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What is Your Front-End Customiser?
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Front-End Customisation: How To Change The Stats On Your Website
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Front-End Customisation: How To Add and Edit Competition Tabs
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Front-End Customisation: How Re-Order Your Competitions on Your Homepage
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Front-End Customisation: Custom Ordering Your Competitions
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How To Add More Competitions To Your Competition Tabs on Your Homepage
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Front-End Customisation: How to Feature a Competition
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Front-End Customisation: How to Add a Store Notice
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Front-End Customisation: How To Change the Favicon
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Front-End Customisation: How To Change Your Company Details
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Front-End Customisation: What Is A Slider and How Do You Add It To Your Site?
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What are Global Popups and How Do I Edit Them?
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What are Local Popups?
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How to Add an Abandoned Cart Popup
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Why is My Popup Not Showing?
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How to Set Up Auto Draw
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How To Create a Coming-Soon Competition
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What to Do if My Auto Draw Hasn’t Been Drawn?
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Why Has My Auto Draw Not Been Drawn?
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How to Create Competitions
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How to Add An Image to A Competition
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Why Is My Competition Description Incorrectly Formatted?
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Why Can’t I Edit the Rules of My Competition?
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How (and why) To Add a Product Short Description
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Backend Know-How: How To Automate A Sale Period
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Backend Know-How: How to Add Tickets to your Competition
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Zap Competition Rules and FAQs: Where to Find Them and How to Edit Them
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How (And Why) To Add Product Tags To A Competition
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How to Manually Assign Tickets from Postal Entries
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When Do I Need to Manually Add Tickets to My Competitions?
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How Do I Add Postal Entries to My Competitions?
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Linked Products: How To Specify Which Competition You Want To Upsell
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Do I Have to Add Linked Products Manually?
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What Are Linked Products?
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Why Would I Need to Override Default Rules?
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What’s The Difference Between a Cash Prize, A Credit Prize, and A Regular Prize
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How to Upsell With Discounts and BOGO
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Types of Instant Win Games
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Can I Mix-and-Match Scratch, Flip, and Match?
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How to Add Bulk Discounts
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How Can I Group Instant Wins Together on My Website?
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How do I write prize descriptions for my site?
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Can I Change a Credit Prize to a Cash Prize After My Competition is Live?
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Will My Customers Receive Their Prizes Automatically?
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How to Add a Question to Your Competition
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Can I Delete a User’s Tickets?
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Does my Instant Wins Competition Need a Closing Date?
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How Do I Know If A Global Or Local Popup Has Been Created?
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I’ve Made a Mistake – How Do I Edit My Prizes?
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How to Add a Specific Ticket to Win an Instant Win
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Back End Competition Management: How to View My Competitions
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How To See A List Of All Tickets Sold In A Competition
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How Do I View a Leaderboard of my Biggest Customers Per Competition?
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How Do I View The Instant Win Prizes Customers Have Won In A Competition?
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Multiple-Choice Quiz Questions: How Do I Ensure That My Winner Selected the Correct Answer?
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Back End Management: How do I search for a Ticket Number?
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How To Select A Winner and How To Create / Edit a Winners Post
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How to Create a PDF Entry List
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How Do I Change How My PDF Entry List Looks?
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How Do I Find a PDF Entry List I’ve Previously Created?
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How Do I Delete a PDF Entry List?
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Zap Customer.io Events
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What are ‘Points/Credits’ in Instant Wins?
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How To Mark an Instant Win as ‘Paid’/’Unpaid’
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How to Export a List of Instant Wins
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Can Customers Set Limits On Their Spending?
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Where to View Customers’ Restrictions and Lockout Data
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My Customer Wants to Delete their Account – What Do I Do?
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How To Access Zap Competitions Settings
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How to Change Instant Wins Settings: Appearance, Displays, Preferences
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How do I Change When My Winner Post Is Published?
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How To Access And Change ‘Reveal The Winner’ Settings
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How to Change my Auto Draw Settings
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How Do I Change My Winner Settings?
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How Can I See How Much Credit Is In My Customers’ Accounts?
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How to Add Credit to a Customers’ Accounts
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Bulk Discounts Aren’t Appearing—What Should I Do?
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How Do I View The Bulk Discounts I’ve Created?
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What is the ‘Reveal the Winner’ Plugin?
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How to Access ‘Reveal the Winner’ and How Do I Edit My Reveal The Winner Settings?
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How To Enable Pumpkin Smasher Instant Win Game
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How Do I Create a Bulk Discount And Add It To A Competition?
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Everything You Need To Know About Sign-Up Bonuses
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How Do I Find a List of All My Email Notifications?
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How Do I Change The Appearance of My Transactional Emails?
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How Do I Send a Test Email?
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How to Get Started with Progressive Jackpot
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How Do I Add the Progressive Jackpot Widget?
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How to Change the Progressive Jackpot ‘Help’ Button
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How to Add a New Progressive Jackpot
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What are Jackpot Wins and Contributions?
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Understanding Progressive Jackpot Triggering Odds
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How to Add a Percentage of All Orders to a Progressive Jackpot
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How To Find The List of All Progressive Jackpot Winners
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Back End Competition Management: How Can I See The Number Of Tickets Sold/Remaining In My Competitions?
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How to Offer Discounts and BOGO
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Can I Remove Instant Win Prizes From a Competition?
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What is Progressive Jackpot?
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How To View Your Competition’s Instant Wins
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How to Change How Many ‘Reveal the Winners’ You See
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How to Order My Instant Win Competitions in Order of Prize Value
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How to Add Instant Wins to Competitions
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How to Add Multiple Instant Win Prizes
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Do PDF Entry Lists Auto-Update?
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Introducing Zap Games