Please note: Entrants must have created an account on the Website for you to process the free entry. Details on the postcard must correspond to the details on the account to receive the order confirmation and ticket number. Postal entries received without a registered account cannot be processed. Entrants must add an address to the related account for entries to be processed.
In the sidebar click on Competitions > Add Tickets.
You will then be asked to enter the User ID, Email or Name. The simplest way to manually assign a ticket to a customer is to enter their email address.
After you click the search button, the customer's profile should come up and you need to press the button which says "Select User". If it doesn't, double check that the details entered are correct! Or try searching their name or User ID if you have already tried their email address.
To assign tickets, enter the number of tickets you want to add next to the appropriate competition. Then click the button which says "Add Tickets".
And there you have it. A ticket has been manually added to the customer's account! If enabled, an email will be sent to the customer, notifying them.
